Customer Support

FutureCeuticals Direct is here to address all customer questions, comments or concerns.

Call 1-800-862-0438 or Email customersupport@futureceuticalsdirect.com.

Representatives are available 7:30 a.m.- 4:30 p.m Monday-Friday.

Emails will be returned by the next business day, generally by the next morning.

Customer Support Information:

Shipping & Delivery

All orders over $75 are eligible for Free Shipping! FutureCeuticals Direct’s preferred shipping carriers are FedEx and USPS. Orders received before 12pm CST are generally shipped the same day (no shipments on Saturday, Sunday or Holidays).

Generally expect shipments to arrive:

  • 1-3 days to East Coast and Midwest
  • 4-5 days to West Coast
  • 5-15 days to Canada.
  • 4-5 days to Hawaii, Alaska, and US Virgin Islands

Shipping to APO/FPO addresses is available via USPS Priority Mail. Most orders will ship via USPS, unless the package is over 4lbs, in which case it will ship via FedEx. If expedited shipping is required, select FedEx Express during ordering. An additional shipping fee will apply.

If a package sustains damage during delivery, please read the section on our Returns & Replacements policy. Direct communication regarding damaged packages to: customersupport@futureceuticalsdirect.com.

Delivery is currently available to the following countries:

  • Antigua & Barbados
  • Aruba
  • Bahamas
  • Barbados
  • Bermuda
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Guam
  • Jamaica
  • Mexico
  • Nicaragua
  • St. Barthelemy
  • St. Christopher
  • St. Croix
  • St. Eustatius
  • St. John
  • St. Kitts & Nevis
  • St. Lucia
  • St. Maarten
  • St. Martin
  • St. Thomas
  • St. Vincent and Grenadine
  • Turks & Caicos Islands

Privacy & Security

The privacy and security of customers is paramount to FutureCeuticals Direct. Under no circumstances will customer email or phone number ever be sold to any soliciting third parties. By providing an email address, customers are able to receive updated information regarding new products and offers. Customer phone numbers are recorded so that customer support representative(s) can keep in touch regarding any issues that may arise while processing and shipping orders.

Returns & Replacements

Product(s) CAN be opened and used, and still be eligible for return and/or the 90 day money back guarantee. In the event that a package is damaged during the shipping process, please call (800) 862-0438. Customer Support is happy to re-ship the package at no extra cost. All unopened product must be returned prior to receiving a refund and/or product exchanges. In most cases, the Customer Support Representative will issue an RMA# for returns which must be listed on the mailing address (see below*). Please direct questions to: customersupport@futureceuticalsdirect.com

Send Returns to:

Futureceuticals Direct

RETURNS RMA# (include return merchandise authorization here*)

2692 North State Route 1-17

Momence, IL 60954


Please contact a Customer Support Representative at (800) 862-0438 at any time during the ordering process with general questions or if a technical issue arises. Representatives are available Mon-Fri: 7:30a-4:30p. FutureCeuticals Direct is closed Saturday and Sunday and most national holidays but will promptly return phone and email messages the next business day.

Payment, Pricing & Promotions

The following forms of payment are currently accepted: Visa, MasterCard, Discover, American Express, Google Checkout, PayPal, and Electronic check or Check/Money order. Orders paid for via mailed check or money order will ship once payment is received. All promotions and offers are sent to customers through emails. For more information on our email security policy, please see Privacy & Security.

For Check/Money order payments: please write Order # in the memo section and make payable to FutureCeuticals.

Send to the following address:

FutureCeuticals Direct

2692 North State Route 1-17

Momence, IL 60954

Viewing Orders

View and track orders by clicking on My Account to log in. Any and all questions related to orders can be directed to: customersupport@futureceuticalsdirect.com

Updating Account Information

Update billing address, shipping address, password and other information by clicking on My Account.

Customer Support

FutureCeuticals Direct believes that customers should never be left in the dark regarding important health and well being decisions. Customer Support welcomes any and all questions about products or living a healthy lifestyle. Please direct general questions to: customersupport@futureceuticalsdirect.com. Any issues related to an online account, orders, and shipping can be directed to customersupport@futureceuticalsdirect.com.